Monday, January 6, 2014

AGM Agenda - January 28, 2010

This was one of the rare years when the Strata Property Act's time frame for the AGM to be held within 2 months of the fiscal year end was respected. However, the democratic right of an owner to raise an issue over unfinished business, or any other matter, was not.

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So much for owners' once-a-year opportunity to be heard or to direct council pursuant to the Strata Property Act.
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The Notice to owners of the Annual General Meeting on January 28, 2010, advises in part that "No new items of business may be added to the agenda...every owner has the opportunity to submit items of business to the Council for consideration at the AGM ... submit in writing any resolutions that they may wish to be considered... make a petition of demand with 25% of owners...No new resolutions may be introduced from the floor..."

Every owner does, indeed, have the opportunity to submit resolutions for consideration - and, council has the duty to consider the request, vote on it, and record a decision in the minutes. This notice goes beyond saying that council is not obliged to place any extra item of business on the agenda for the AGM - unless there is a petition of demand - it says that no new resolutions may be introduced from the floor.
On November 5, 2009, I submitted 9 items of business to the council to consider placing on the agenda, including a list of proposed resolutions, and none of them were put on the AGM's agenda.

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I am not complaining about them not being on the agenda. The problem I am complaining about is that the minutes of the council meeting of November 26, 2009, provide not a trace of evidence to indicate that my letter was ever submitted to or received by council, and making matters worse is the AGM notice that no new resolutions may be introduced from the floor.

With respect to my letter, it seems like either someone forgot to present it to council, or there was a decision to exclude it, and its contents, from any votes, or my letter was stolen from the strata corporation's on-site mailbox. Three possible explanations - none of them good.

The Strata Property Act requires that letters to the strata be kept in the strata records and provided to other owners upon request. It further requires that all decisions must be made by votes of council or owners and be published in the minutes.

I suspect that a decision was made by someone but not disclosed to owners, and possibly council as well, due to the "items of business" I submitted.

The letter I submitted for consideration says in part,

"Please make the following motions and record council's votes in the minutes for deciding on whether or not to place the following remedial items on the next appropriate agenda to:

1. amend the bylaws-to require a secretary and ...
2. motions at meetings ...
3. provide documents for income tax...
4. plant replacement birch trees ...
5. vine maple tree...
6. repair the damage to strata lot 25...
7. extend strata lot 25's deck...
8. replace swing-out doors...
9. seek compensation for damages from Al MacLeod

I was thinking the most appropriate agenda would be the AGM, however, all the items were excluded from the agenda and my letter to council was made invisible. A decision was made which tampered with the rights of owners and council to vote on items of business submitted for consideration, and this action was taken anonymously and excluded from the minutes, which in turn tampered with the strata records.
From my experience in the past I think that decisions not reported in the minutes are usually made arbitrarily, most often by the strata manager or the strata council president.

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The most practical solution that I can think of for preventing continual tampering with strata records and other misconduct may be to adopt strata bylaws that control not just owners, but strata management also. Generally accepted practices through the strata agency industry are a fundamental cause of strata strife and violations of law and democracy that are so common that they are normalized.

Having a strata secretary with standard duties, guidelines for recording decisions, and more transparent accounting; as well as a parliamentary guide, such as Roberts Rules of Order, to assist with procedural matters at meetings could be a good start. Describing in the minutes the factual data, scope of work, and instructions provided to professional advisers, and publishing written reports to the owners paying the money could make a big difference in reducing the mistakes made over the years.

Instead of functioning secretaries we got Al MacLeod and his girlfriend, Cindy Norman, who worked in the accounting department of Teamwork Property Management when Mr. MacLeod arranged for their strata management services. Al MacLeod chose Teamwork  in Abbotsford for our strata in Coquitlam in a clear conflict of interest















In 2010 and 2011 Teamwork was $7,000 for professional misconduct.

http://www.stratawatch.ca/directory/411/SR-News/special-report-teamworkpm.html


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2010 Nomination Forms

The Notice of the Annual General Meeting scheduled for January 28, 2010, includes a Nomination Form for Council.

This is new. It falls short of a nominating committee, but it's better than we've had in the past. I hope owners will use it well - there are at least a few good people in this strata corporation who could do a decent job on council.

The Notice of meeting states, "No items of new business may be added to the agenda delivered with the Annual General Meeting Notice..." Unless we are asking for résumés, I hope this notice doesn't confuse anyone into thinking they cannot just add whoever they want to nominate from the floor at the AGM, the same as always.

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I myself am not in the habit of phoning or visiting other owners, and I am not socially outgoing. I have, nevertheless, lived here long enough to name people I would nominate for council. I do not however dare to do so.
My reputation has been so defamed and my credibility so maligned by Mr Mac and others connected to him that I believe a nomination from me could be like a kiss of death for anyone I would name.
I am just hoping that most owners are decent people, able to comprehend factual data and make sound decisions. My experiences in recent years make me afraid however that without knowing the truth, the whole truth, and nothing but the truth these same people can be misled by strata managers or power trippers who treat others in ways they would not treat themselves.
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The main purpose of this blog is to stop Mr Mac from returning to council.
In all of my strata blogs I have referred to Al MacLeod as Mr Mac. I'm hoping that this pseudonym will give owners the information that they need to know, while avoiding excessive harm to Mr Mac.

I would much prefer that there was no need to talk about Mr Mac or strata management in negative terms. After more than 7 years of trouble I have grown compelled to report on matters that raise a reasonable apprehension of misconduct.
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Although reliable factual data is persistently withheld by strata management I have tried my best to be accurate. I have done my best to resist adding extraneous comments and emotional rants. This is not easy for me to do. Traumatic stress is difficult to overcome and control.
Mr Mac has proven he will sue people, with or without cause. In response to my strata blog exposé he persuaded the 2009 AGM to authorize council to provide him with the services of a lawyer to act against me.

Truth can, indeed, be stranger than fiction.

2010 Annual General Meeting

2010 hosted the first AGM that I can recall being adjourned for lack of a Sunridge Estates quorum, and it was the first general meeting I have attended where there was any swearing.

Ironically, after myself and others were induced to leave at 7:15 the meeting was only 1 short of a 22 vote quorum, which included proxies when it was officially adjourned at 7:30.

The AGM was held on February 4, 2010, but out of 68 owners, 43 could still not bring themselves to attend; which is unfortunate. Owners should pay more attention and re-think their priorities if they value peace, order, and good government over strife, chaos, and shame.

Measuring dogs was defeated.
Al MacLeod was not.

Instead of a council of 7, we got Mr Mac and 3 others, 2 of whom resigned.

Just because others would not stand for council with Mr Mac being the first nominated - we did not have to be inescapably stuck with him by acclamation - he still needed a minimum number of votes.

Everyone nominated was elected, including a new neighbour in unit 410, who was not the registered owner and not eligible. We don't know whether he was entitled to vote or held a proxy.

If I understand correctly, out of the votes, which included 13 by proxy and most of the rest being elderly owners without strata blog access, or newcomers without Sunridge experience, Mr Mac got 25, which was over the number required to be valid. However, a number of those votes are in serious question and may not have been cast if proxy votes had not been handed over without disclosure of Mr Mac's conflicts of interest and the associated dangers to the strata corporation had been comprehended before Mr Mac got in, started swearing, and people started resigning.

Most importantly, it is appears that ballots that were not submitted were counted as votes cast in favour of everyone nominated, rather than as abstentions. This affects the validity of the election.

One of the many examples of this misrepresentation is recorded in the minutes as CARRIED. For - 37 / Against - 0 / abstentions - 0 with respect to a bizarre resolution that "those elected serve on council for the next fiscal year", which was made after the secret ballot vote. In protest, my husband and I did not participate in that vote, and others - including the motions to approve the agenda, the budget, and last year's minutes - yet the minutes erroneously count us as having voted "For" everything, except for where we picked our battles and actively voted to abstain or oppose. This was how the votes on every motion were recorded for the whole AGM - so it made little difference how many votes, if any, were actually cast as "For". I didn't participate in this particular motion as in my opinion it was a useless motion, in conflict with both the secret ballot vote and the law, which is to elect council to serve until they resign or owe money, or for one year until the next AGM - not the next fiscal year which would in effect force owners into holding an AGM on New Years Eve.

The way abstensions were recorded as votes in favour at the AGM is not an innocent misrepresentation of the votes cast, but a deliberate one; made knowingly after actually counting votes cast for and against. As strata managers erroneously advise on the Strata Property Act based on generally accepted practices through the strata industry, they are actually going away beyond just practicing law without a licence, but are taking on the role of judges also.  The act says votes "cast" not votes "assumed" as subversively as negative option billing.

The lady who bought unit 412 was unwilling to serve on council because it looked like too much work when so much of the property manager's job, such as preparing minutes, had been transferred to members of council. She asked, "Why is that?"

The answer, as far as I have seen, is that Mr Mac wanted, (or, needed, with respect to negligent or criminal activities) as much power as possible in his own hand to lessen the risk of his role in matters being exposed in minutes or correspondence such that he would be held accountable for damages. The other reason, in my opinion, was that he effectively brought the strata corporation close to the brink of bankruptcy and desperately needed to implement cost-saving measures, such as do-it-yourself gardening and deck painting, to hide the financial crisis and stave off being sued for damages.

I should have spoken up and answered her at the meeting; but people become conditioned to things, like a frog in a pot on the stove, and once again I was too stunned by everything else that was going on. In any event, from what she said it sounded to me as if a review of Mr Mac's past minutes could be deterring careful people from, not just involving themselves on council, but from buying here at all.


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In spite of everything, a couple of members of council puntuated Mr Mac's boasts with praise for how he set things up for the new council (nothing new about that; he never lets go) and how hard he worked, (which is so true; God help us) without regard to the costs. He was nominated for council by Donna Blight, who told the meeting that Mr Mac had been really helpful to her since she moved in, and said she "can't believe" that he cut down our trees without a permit or a vote while we were on vacation and then advertised the wide open view of the unit above us.

Donna was clearly undeterred by evidence of Mr Mac acting in conflicts of interest on council while selling real estate in the complex, including the roles of himself, not to mention his collegue and city councillor, Mae Reid, of Prudential Sterling Realty, in the enormously expensive extra deck fiasco, which he described in the same ad as "bonus - sunrises and sunsets on separate decks". Donna showed no interest in investigation and expressed no concern for others, saying only that Mr Mac had been helpful to herself. Donna gives fresh blood to the remaining 25% of owners are still willing to support Mr Mac and ignore his failure to act in good faith rather than in his own self interest, with willful blindness to the continuing unfairness of a 25% minority of owners who are beneficiaries of those nice, big, extra decks that the other 75% pay for whether they can afford to or not.

Dave Hensman, President of Teamwork Property Management Ltd., (referred to in the minutes as the "Broker") said what sounded as if Mr Mac had asked council at the AGM on January 28, 2010, to sign an agreement under section 9-3 of the Real Estate Services Act Rules, which would allow him to participate on council while selling real estate within the complex. Mr Hensman said it would be attached to the minutes.
Mr Hensman gave an explanation of how a member of council's opportunities to act in a conflict of interest respecting their own unit are multiplied when they are selling real estate within the complex, and how the costs of management increase in proportion to the increased risks of liability and time taken in trying to manage such conflicts.

This item of business was sprung as a surprise, without notice. In fact, as a point of order, the co-chair ,Nini Nestor, clearly gave notice that no new items of business could be raised from the floor and arbitrarily announced that there was no unfinished business. No disclosure of the conflict issues was included in the notice of the meeting or the agenda, so all of the owners were not made aware of the dangers Mr. Mac's involvement would place the strata corporation in before blindly signing over their proxy votes.

When asked for an example, Mr Hensman said there were many - it could be a decision to repair one unit and not another - to keep strata fees or costs down or when one unit was more likely than another to generate a commission for the realtor on council.

I have direct, personal knowledge of the covert nature of that scenario; the litany of correspondence produced; the triggering event in an endless revolution of property management; the budget challenges and extra cost burden to meet the strata's repair obligations without access to insurance benefits for which premiums were paid; and the posting of blogs on the world wide web - none of which is in the best interests of the strata corporation. Mr Mac's client didn't have to pay the insurance deductible; we were left in their wake with endless grief; fighting forever for repairs to be completed.

Nini Nestor and Ruth Taylor were pretty quiet; Nini sort of reminded me of Joan MacDougall; I'm not certain why exactly.

In response to the conflict issue Mr Mac said "you can't stop me from earning a living" once again demonstrating his long and successful experience in combining skillful exaggeration with partial suppression of the truth in confusing the real issues. He is so adept at the half-lie that it's dangerous. His full lies are easier to expose. He is evasive and full of misleading information.

When it comes to common property he has no concept of mutually acceptable equitable sharing or procedural integrity. He destroyed common property leaving it looking like a war zone for years, exploiting the vulnerabilies owners and pressuring them until they were forced to pay for extra decks for a 25% minority, instead of trees for everyone else.

Mr Mac was pretty fired up throughout the AGM with his customary mix of boasting and hurling accusations, mostly associated with what seemed to me like his own misconduct.

Mr Mac raised various strata record issues, which sounded to me as if he was instrumental in setting up. Teamwork was saying some records, including some (litigation?) binders, were missing or not passed on to the 2009 council; and what was passed on for signature and filing by the new council was an error-ridden consolidated set of bylaws, about which Mr Mac was now making an issue.

I've seen Mr Mac use the same technique so often over the years in covering up after himself that I recognized the familiar bait and switch, smoke and mirrors pattern. It was, however, the first time I've seen anyone from a property managagement company stand up to Mr Mac. It was something to see - it really was. In my opinion it was worthy of a standing ovation.

With respect to the issues that were raised about strata records being tampered with or missing, I told the meeting that Mr Mac took them all when he had no more probable reason (re tampering, after cutting down trees instead of reinstating strata plan decks)and absolutely no right to after he resigned


When Mr Mac started yelling and swearing at Mr Hensman from Teamwork, they resigned as our property management company.
Mr Hensman said what sounded as if the 2009 council was great to work with but Mr Mac wrecked so much havoc last year, even while not on council, that his company was not willing to continue on as our strata manager if Mr Mac was going to be on council. Donna, the nice lady who nominated Mr Mac pleaded, repeatedly, practically begging Mr Hensman not to resign; it was as if she just "can't believe" there could possibly be any serious offences with respect to Mr Mac. Mr Hensman told her it would be impossible for Teamwork to go forward with Mr Mac on council.

Mr Hensman said the strata corporation is losing good people who won't work on council with Mr Mac. He told the owners that this strata has serious systemic problems with respect to Mr Mac. He gave us the strongest possible warning.
Council approved Mr Mac's request to relieve him of a duty to act honestly, with reasonable care and skill, such that the strata corporation is not entitled to the same protections otherwise applicable.

The whole thing, once again raises the issue of filing a criminal complaint with the RCMP and taking action to recover compensation for the millions of dollars of damage to the strata corporation, common property, and human life.


PLEASE PAY ATTENTION TO WHAT IS HAPPENING HERE


After having the same strata management company for 16 years, from 1987 to 2003, - we will be on our 7th strata management company in a scant 6 years, from 2004 to 2010, - and about our 10th property manager since Mr Mac moved in here on March 15, 2002. I suspect that it is getting increasingly difficult and ever more costly to find property management for this troubled strata corporation.

I have discovered evidence that leads me to believe that while Mr Mac was the strata president he utilized the strata corporation and new strata managers, in combination with harassment and the passage of time, so as to gain access to the $10,000 holdback on unit 518, which belonged to Mr and Mrs Halford, at least according to the August 23, 2004 date of the special levy, which was well beyond the agreed upon end date of March 1, 2004 in Mr Mac's contract of purchase and sale.

Mr Mac could not allow me to have access to strata records in time to warn the Halfords before he got his hands on that money. The strata corporation had no business handling that money in any way and could now be liable for more than $10,000 in damages.


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Of course, Mr MacLeod held off on swearing until after he got back on council. Trevor Neuman was swearing and hurling threats about water shut-offs pretty much as soon as he opened his mouth, and although he would probably work well with Mr Mac, he was not nominated to fill a seat.

With Mr Mac as the first name nominated, it was not possible to fill all the seats on council so there are 6 on council this year, instead of 7. Amanda and Sheila stayed on; although I didn't hear anyone nominate either of them. I may have missed it. For whatever reason, Amanda Parent, having spoken in support of Mr Mac at the meeting, resigned right afterward.

Sunday, March 21, 2010

Residential Review of Building Envelope

I don't know whose handwriting is on this form dated April 22, 2008, but it is not mine, and it is not my husband's.


The form I completed and delivered to the strata mailbox on the due date listed many defects besides the deck door issues reported on my list and on the lists of many others. The form I submitted was not in the strata records with the rest of the Residential Review Checklists, or anywhere else I could see.

My checklist included the mildew in window frames and missing flashings also reported by other owners, as well as water taps not extended, and misplaced porch lighting and address numbers.

I found it interesting that unit 405 didn't list water in the stone work as a problem, although unit 206 did.

Unit 514 listed white marks (efflorescence) on the stone facing and a skylight with a broken seal. This was interesting as I had no knowledge of that particular floor plan ever including skylights, and I can only assume that I paid for them without awareness or consent in addition to the extra deck on that unit.

Wednesday, March 17, 2010

Special levy - strata plan balconies, patios/decks

When owners approved the resolution for the special levy I asked 2 questions, at the meeting, which were both answered prior to the 3/4 vote to approve the funding.

I asked whether the extra decks were included in the levy. The answer was no. The meeting was advised that the scope of work and the special levy for the project covered all of the buildings on the strata plan, including balconies and decks, but it did not include extra decks, or any kind of deck additions at all.

I asked what would happen to the landscaping. The answer was that landscaping would be protected from loss as much as possible and that an adequate budget for landscaping reinstatement was included in the levy.

I asked to amend the resolution to confirm these facts and was told, along with the rest of the owners at the meeting, that those intentions had just been confirmed and that any amendment to the resolution would require that it go back to the lawyer to redraft or approve, all of which would require another meeting and only add to our expense.

It was on the understanding that trees would be preserved as much as possible and the strata would be dealing with the foreseeable issues involving reinstatement of deck additions later on, not in the resolution being voted on that night, that the special levy was approved. I specifically asked about the decks before the 2004 vote because approximately 25% of owners had exclusive use of extra decks, which we had traditionally understood in accordance with our bylaws that council held them responsible for.

New owners can't come in and change the facts in such a way as to further betray and cheat those who paid that special levy. Had painting strata plan decks been excluded and reconstructing extra decks been included, it is beyond any reasonable doubt that the resolution would have failed as a result of being significantly unfair. We think this is obvious.

We approved the special levy relying on the understanding that strata plan decks and balconies were equally included in the remediation. In fact, owners with strata plan decks paid pursuant to strata plan unit entitlement formulas in amounts much greater than owners with strata plan balconies, even though the balconies were in much worse condition, and the balcony damage cost so much more to repair, than the strata plan decks.




In 2005, Morrison Hershfield was retained to survey, classify, and evaluate the condition of all of the decks and determined ours to be an unaltered strata plan deck in good condition, except for the paint, which was described as being in "poor" condition.



We have already paid to have our deck painted, and we can't afford to be cheated again. Further to this, when the special levy was approved by the owners they did not contemplate paying for the added expense of extending all of the strata plan decks in order to accommodate a defective door design that significantly changed the use and enjoyment of the limited common property designated for strata plan decks. Had the owners been allowed to vote on such a resolution it would almost certainly have failed.

Saturday, March 13, 2010

Covert Secrets and Defamation

On Tuesday, March 9 and Wednesday, March 10, 2010, I took a couple of vacation days from my job, drove to Abbotsford, and reviewed the strata records at the office of Teamwork strata management. This review covered 30% of 6 available boxes and 25% of 2 available drawers. I intend to continue it on Tuesday, March 16. I purchased photocopies of selected records - about 115 on March 9 and 262 on March 10.

I found a series of complaints from other owners about landscaping and decks, but could not, however, find the letter from the anonamous owner referenced in the minutes and requested repeatedly. Nor could I find my various deck requests from over the years or my November 2009 letters to council. The 2003 insurance cover/policy, and the landscape architect's material, which I have been repeatedly requesting for the past several years, were nowhere to be found.

Furthermore, with respect to strata records that I could still not find, Ruth at Teamwork, who was supervising my access to the records, advised me that she had checked Teamwork's storate facility and the missing records were not in it. She said that between half a dozen and a dozen boxes of Sunridge records were at another storage locker, which Mr Mac had the key to, and when the strata records were provided to Teamwork records in that locker, the deck binder being but one example, were not included.

I have been in a position to review the available strata records only once before. That was when Gary Strong was the strata's secretary, and at that time I reviewed the records provided to the him as secretary and the rest of the records with Joan MacDougall at her office.

When I arranged for that previous review I had to wait, because Mr Mac had taken the strata records home after he resigned and did not return them - for either days or weeks - I'm not sure which, and Joan MacDougall, the strata manager, who was sending him blind carbon copies of council email when he was no longer a member, repeatedly obstructed the strata secretay's access to the records at her office - for either weeks or months - I'm not sure which.

Although Joan MacDougall assurred me that all of the strata records had been provided for my review, they were not. Gary Strong reviewed the records to provide them for the strata's leaky condo litigation, and to do his job as the strata secretary, but material records that we had no way of knowing the existence of were withheld from both him and myself.

During my March 2010 review I discovered strata records that I had not seen before, including previously withheld correspondence and certain quotes on landscaping and decks.

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It looks like my ability to access strata records has been sabotaged for reasons beyond foiling my attempts to resolve problems and hiding evidence of misconduct. During my review I found out something about why it is no wonder my reputation and credibility seem to have been so badly damaged.
My correspondence was missing from the files while unjustified derogatory comments about me were there instead, such that an impartial person reviewing the strata records could not help but have concerns.

In addition to defamatory actions previously noted, such as the minutes and email from strata manager, Joan MacDougall, advising all the new council members that I was "impossible" to satisfy, a couple of other examples include:

1 - an email in the strata files from councillor, Mae Reid, saying that she had a "stalking" file, which she put my name in. This, when my entire contact with Ms Reid was, and still is, limited to my writing to her twice and her phoning me twice.

In my first contact with Ms Reid I drove to unit 510 and placed in her mailslot the bylaw proposals requested by the strata along with a complaint about a dog in her unit barking constantly from 7 to 7:30 am. She phoned me in response and said that her dog, "Sage", was quiet and that she could muzzle "Annie", the yappy little dog who was doing all the barking.

The second time I contacted Ms Reid I sent a single email to her asking what had set her off when she verbally attacked me and called me a bitch at a hearing before council. She never replied to that email, so I am still waiting for an answer.

My 4th and final contact with Ms Reid was not until years later when she phoned and left a message on my answering machine suggesting that she and her dog were some kind of neighbourhood watch heroes. I did not respond to that call at all.

If Ms Reid thinks my response to her conduct is stalking, then she is acting strangely, to say the least. If she does not think it is stalking, then she is acting maliciously. Either way, Mae, if you are reading this blog, please explain to me how you figure me to be stalking you, how you imagine yourself to be worth stalking, and how many people do you actually have in that file?


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2 - defamatory attacks by strata lawyer, Adrienne Murray, including written accusations, made in a very strong voice of authority, that my complaints were "harassment" and "inappropriate" with respect to resolving my concerns - calling my requests for remedies "demands" - all without adequate due diligence in letters Mr Mac attached to the minutes and delivered to the owners.

Having written the letters she did, Ms Murray then admitted to council that she wrote them not knowing (or bothering to find out) if there was merit to the concerns I raised. She told council that the strata corporation may have difficulty explaining to a court why it failed to fully and frankly address my concerns.

Ms Murray's letters are kept in the strata records (permanently I think) and supplemented by her further claim to council that it would cost the strata corporation more to replace our bylaws should I contribute as I did when asked.

Ms Murray, if you are reading this blog, please explain to me how you figure that misrepresentations, errors, and ommisions made by you do less harm to others and cost the strata corporation less than my contributions to the bylaws. How do you take responsibility for the foreseeable damage you cause to others by acting in a probable and potentially perpetual conflict of interest?

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